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WRITTEN ANALYSIS OF CITI BANK : PERFORMANCE EVALUATION cause The geek discuses about the military rank of surgery of throng Mc Garan, sort Manager of Citibank in Los Angeles by his battlefield Manager, Lisa Johnson, and the discrepancies that crept in during the rating process. In the case, it can be seen how Lisa Johnson had failed to smooth few of the murders mighty lead-ining to a stalemate face in the performance evaluation of an efficient manager kindred James Mc Garan. James Mc Garan was a separate manager of Citibank in Los Angles and the branch he is handing is placed in integrity of the toughest militant markets wherein two competitors viz., Bank of America and rise Fargo operate. James was in the banking industry since 1977 and was with Citibank since 1985. Erstwhile his performance was very good process the new agreement of performance evaluation came into elan. Frits Seegers, President of Citibank, atomic number 20 and other brighten manage ment decided to introduce non-financial statistics for separately branch in the performance evaluation, since evaluating only financial statistics and neglecting almost of the keys non-financial statistics items in the performance evaluation such as node satisfaction eradicate judgment in the performance evaluation whitethorn lead to deterioration of banks performance in the prospicient run.

Hence the new performance assessment system came into vogue since 1996 incorporating customer satisfaction rating as one of the elements determine the performance of a branch manager in Citibank. As a result of this, Jam es McGarans performance appraisal which unr! emarkably exceeded expectations year after year had suffered in the rating of costumer satisfaction ratings which was introduced in the new performance card that careful non-financial statistics for each branch. On careful perusal of the case, some of the pursuance interesting observations were noticed. 1.Even though in the first of all bottom if 1996 the customer satisfaction rating was 66 as...If you wishing to tucker a full essay, order it on our website: BestEssayCheap.com

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